Jungle Hook Jungle Hook

Clear, Fair Terms for Seamless Adventures

At Jungle Hook, we value straightforwardness and trust. These terms ensure a smooth experience, detailing your rights and our commitments across all our bespoke services, gear, and unforgettable expeditions into the wild.

Agreement Terms and Acceptance

These comprehensive terms and conditions define the scope of all engagements with Jungle Hook, encompassing bespoke fishing rod crafting, sustainable lure design, expedition planning, educational workshops, and eco-tourism fishing experiences. Your use of our website or booking of any service constitutes your explicit acceptance of these terms.

  • Scope: Our offerings across bespoke tackle, expedition logistics, and workshops.
  • Acceptance: By accessing our site or confirming a booking, you agree to these legal guidelines.
  • Legal Jurisdiction: All agreements are governed by the laws of England, and any disputes will be resolved within the jurisdiction of Bristol, UK.
  • Updates: We may revise these terms periodically. Continued engagement implies acceptance of any changes.

Should you have any questions regarding these terms, please connect with us directly at [email protected]. We're here to clarify.

Product Orders and Purchase Conditions

When you invest in Jungle Hook gear, you're acquiring a piece of unparalleled craftsmanship. Here's what you need to know about purchasing our products, from bespoke rods to eco-friendly lures.

  • Order Confirmation: All orders are confirmed via email outlining your specific items, customisations, and total cost once payment is verified.
  • Pricing: Prices are displayed in GBP and include applicable VAT. Shipping costs and any import duties for international orders will be calculated at checkout.
  • Payment: We accept major credit/debit cards and secure online payment methods. Custom orders require a 50% upfront deposit.
  • Availability: We strive to maintain accurate stock levels. In the rare event of a backorder, you will be notified with an estimated timeline.
  • Custom Products: Bespoke rods and specific lure designs involve a detailed consultation and approval process before manufacturing commences. Timelines will be agreed upon individually.
Close-up of a handcrafted fishing rod being inspected by a craftsman, emphasizing precision.
Each piece of Jungle Hook tackle is crafted with meticulous attention to detail.

Expedition Booking and Participation Terms

Embarking on a Jungle Hook expedition is an adventure of a lifetime. To ensure safety and a seamless journey, please review our booking and participation terms.

  • Booking Process: A deposit is required to secure your expedition slot, with the remaining balance due 90 days prior to departure. Payment plans can be arranged.
  • Participant Requirements: Participants must meet specified experience levels and disclose any relevant health conditions. A medical form may be required.
  • Cancellation Policy: Cancellations made more than 120 days prior to departure receive a full refund (less administrative fees). Specific timelines and refund percentages apply for later cancellations.
  • Force Majeure: In the event of unforeseen circumstances (e.g., extreme weather, political instability), expeditions may be rescheduled or cancelled. Alternative dates or credit will be offered.
  • Safety: Adherence to guides' instructions and safety protocols is paramount. Participants acknowledge the inherent risks associated with remote wilderness travel and angling.
Angler casting a line into a pristine rainforest river at dawn, surrounded by lush vegetation.
Prepare for an unparalleled angling journey with Jungle Hook.

Refund and Cancellation Procedures

We understand that plans can change. Our refund and cancellation policies are designed to be fair and transparent across all our services.

  • Product Returns: Unused products in original condition can be returned within 30 days of purchase for a full refund. Custom items are non-returnable unless defective.
  • Expedition Cancellations: Refer to the detailed timelines outlined in the Expedition Booking Terms for specific refund eligibility and deposit forfeiture rules.
  • Custom Product Cancellation: If a custom order is cancelled mid-production, any deposit may be partially or wholly retained to cover incurred costs and labour.
  • Workshop Cancellation: Cancellations for workshops made 14 days or more in advance are eligible for a full refund or transfer to another date.
  • Processing Refunds: Approved refunds will be processed within 10-15 business days to the original payment method.

Liability, Insurance, and Risk Management

Navigating remote wilderness always carries inherent risks. While Jungle Hook takes every precaution to ensure your safety, understanding your responsibilities and insurance requirements is crucial.

  • Liability Limitations: Jungle Hook limits liability for unforeseen circumstances, accidents, or acts of nature. Full details provided in your booking confirmation.
  • Insurance: Comprehensive travel and medical insurance, including emergency evacuation coverage, is mandatory for all expedition participants. Proof of insurance must be provided.
  • Risk Assumption: By participating, you acknowledge and accept the inherent risks of adventure activities, including but not limited to wildlife encounters, variable terrain, and remote conditions.
  • Equipment Safety: Participants are responsible for the proper and safe use of all provided or personal equipment.
  • Emergency Procedures: Our expedition leaders are trained in first aid and emergency response; however, participants must follow all instructions.
Expedition leader demonstrating first aid techniques with group in background by a river.
Safety is our utmost priority on every Jungle Hook adventure.